Customer service touches our lives in two
important ways: the service we give to others and the service we receive from
others.
One the most important things one can do immediately to improve the customer
service we give to others is to develop customer
friendly attitude. In our dealings with customers and indeed difficult customers
we should deal with them in a friendly manner.
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your customer service, customer care and ultimately customer satisfaction.
I had only been
in the store for about 10 minutes before a friendly shop assistant caught my
eye. “Can I help you?” she said,
smiling as she walked towards me. “Yes, can you tell me where the changing
rooms are please?” I replied.
The next thing I knew the shop assistant was guiding me to the changing rooms
and offering to change the size of my choice
of clothes if necessary. The trousers I had chosen were a bit too small
for me so I called out to the shop assistant and she immediately
came to my aid.
She then proceeded to find the correct size for me and returned to the changing
rooms within minutes.
I finished
trying on my new clothes and decided to buy everything I had chosen. I got
chatting to the shop assistant
and she informed me that if I opened a store account that day I would receive a
20% discount on my purchases.
I told her that I didn't really want to store card as I like to pay cash.
She told me that was not a problem, I could apply for a store card,
receive the discount and pay off the balance right there and then. She was
going out of our way to get the best deal for her customer.
As I left the
store, I reflected on how easy it had been for me to make my purchases that day.
If the friendly shop assistant had not come
up to me it is quite possible I would never had made the effort to find
those changing rooms and left the store without buying anything.
The conclusion I
came to was that not only does great customer service leave customers feeling
happy but actually results in them
buying more. The bottom line? Train your employees in the art of giving great
customer service, and watch your sales and profits grow.
Copyright Customer Service Net 2008.